Can I have more than one type of client?

Direct Answer

Yes, and your marketing can only speak to one of them at a time. Plenty of consultants serve two or three client types well and keep doing it for years. What breaks is a single message built to cover all of them, because a sentence written for three audiences lands with none of them.

Leah Neaderthal

Leah Neaderthal

Founder, Smart Gets Paid

Best Move

Keep the client types you serve, and pick one to lead with in everything you publish.

Why It Works

A message written to one person reads as personal, and a message written to three reads as generic.

Next Step

Choose which client type you want more of next year, and lead with only that one.

What you need to know

If your sales process involves conversations and a proposal, then you are my person.

Leah Neaderthal, Smart Gets Paid

How many client types can I realistically carry?

Most consultants can carry two or three client types in delivery and can only market to one of them well. The limit isn't your competence. It's that each client type needs its own version of everything you publish, and almost nobody has the time to run two marketing efforts properly.

What a second client type costs you:

  • A second way of describing the problem, in that group's language.
  • A second set of examples and proof points, because your other ones won't land.
  • Separate content, because the thing that resonates with a hospital system bores a software company.
  • Twice the writing, for a business that already struggles to find time for the first version.

That's why I push my clients toward one client type to lead with. Not because the others are forbidden, and because attention is the scarce resource. A consultant publishing consistently for one audience beats the same consultant publishing half as often for two.

What if my two client types have nothing in common?

Look for the same problem in different clothes before you conclude your two client types are unrelated, because client types that look different often share the problem you solve. When they truly don't share one, you have two marketing jobs, and you should choose.

How I handled this in my own business

I spent a stretch marketing to women coaches and consultants together, and on paper they belonged in one group. They didn't. If you sell to individuals or run a small group program, the marketing and selling look nothing like a consultative sale into an organization, and I teach the second kind. Carrying both meant every piece of content was slightly wrong for half the audience.

So I narrowed instead of adding, and the thing that let me do it was noticing what my best clients shared. It wasn't their field. It was the shape of their sale, involving several conversations and a proposal.

Do that with your two types. If they share a problem and a buying process, one message can serve both. If they share nothing but you, pick one to lead with and keep the other in delivery. The same split shows up in pricing work when every project is different, because a defined client is what makes a repeatable engagement possible.

How do I know if I've narrowed too far?

You've narrowed too far when your description fits only a handful of organizations in the world, and the test takes a few minutes. Narrowing has a floor, and consultants who overshoot it usually did so while trying to sound distinctive, when the goal was to be findable.

Here's the way I've heard it put best, and I use it myself:

  1. Start with your description and keep drilling down, getting more specific with each pass.
  2. Keep going until it feels too narrow, past the point of comfort.
  3. Then ask whether you've reached one actual organization in the entire world, or a market you could name fifty members of.
  4. Come back to the level where fifty exist. That's the sweet spot.

One caution about the direction people usually get wrong. Most consultants who think they've gone too far have gone about a third of the way. "Nonprofits" is not narrow. "Nonprofits with a development team of three or more who just lost a major funder" is a real market with thousands of members, and it will feel dangerously specific the first time you say it out loud.

Should I pick one client type for my marketing?

Pick one client type for your marketing, and keep serving the others without putting them in your public description. This is the arrangement that gives you a message people recognize while keeping the revenue you already have.

Sorting it out looks like this:

Where it goesWhat belongs there
Your public descriptionOne client type, one problem, one moment
Your client rosterWhoever you've decided to work with
Your referral answerThe one type, so people know what to remember
Your delivery calendarWhatever you said yes to, on purpose

Choose the one you want more of next year rather than the one you have most of now, because your marketing is aimed at the future and your roster reflects the past. That's the same choose-your-future decision behind narrowing in the first place, and it's why the answer isn't simply to count your current clients and pick the biggest group.

Leah's take

This question usually arrives as a negotiation, and I say that with affection because I did the same thing. A woman hears that she should narrow, feels the loss, and comes back with a version that keeps more of the options open. Can I have two? Can I have three, if two of them are similar?

The honest answer is that you can have as many as you can deliver, and you can only be memorable for one at a time. That's not a rule I invented to be strict. It's what happens when a busy person reads your profile and decides in four seconds whether you're for them.

There's a diagnostic worth knowing. When a consultant can't land her message after weeks of trying, the cause is almost always that it's carrying too many client types at once. The wording keeps getting rewritten, and the wording was never the problem.

So here's the trade I'd make with you. Keep every client type you're serving. Pick the one you want more of, put that one in your marketing, and give it a year. Nobody is going to audit your client list against your website, and the clients outside your stated focus will keep arriving through the front door anyway.

More questions about this topic

Can I put two client types on my website?

You can, and it usually costs you more than it gains. Two descriptions side by side ask the reader to work out which one is her, and a busy person doesn't do that work. If both types truly need to appear, put the second one somewhere separate on your site and keep your home page and your profile focused on one.

What if a client type I don't market to is my most profitable one?

Put your most profitable client type in your marketing, unless you're deliberately trying to leave it behind. Profitability is a strong reason to aim at a group, and consultants sometimes market to the work they find interesting while the money sits elsewhere. Check which type pays well and which type you want more of, and be honest when those two answers differ.

Does having multiple client types weaken my expertise in the eyes of a client?

Serving several client types can weaken how expert you look, because a client judges your description and never sees your roster. If your public description covers three groups, you read as a generalist even if you're deeply expert in each. Clients almost never inspect your full client list, so the risk lives entirely in what you say about yourself.

How long should I stay with one main client type before changing it?

Long enough to know whether it's working, which means long enough for a full cycle of your sales process. Consulting sales run months, so judging a focus by early quiet tells you nothing. Give it a year, then judge it on who came to you and what they arrived asking for.

Related pages

Leah Neaderthal

Leah Neaderthal

Leah Neaderthal is the founder of Smart Gets Paid, where she has helped hundreds of women consultants attract more of the clients they want and get paid more for their work. For more than a decade, she has taught women consultants how to bring in clients on purpose and get paid more for their value, through her program, The Academy. She's also the host of The Smart Gets Paid podcast. Learn more at smartgetspaid.com.

www.smartgetspaid.com
Mary G, nonprofit consultant
I just secured a contract for 500% more than I was originally going to quote. I was ready to undervalue my bid and ask for $7,000 but I reached out to Leah and the team for a pep talk and I'm glad I did, because we are now going under contract for $37,500!! I'm stoked!
Denise F, marketing consultant
I was my reviewing my revenue dashboard and it showed that I earned $100K more in 2024 compared to the year before. I joined the Academy in May 2024 and it has transformed my sales approach entirely.
Sarah J, fundraising consultant
We used to book clients just in time to keep income flowing, and we now have a 6-month cushion!

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Leah writes to women running B2B consulting businesses every week, about getting clients on purpose and getting paid for the value of the work.

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